Verify if the app has access to the camera. If access is allowed, but the receipt is not scanned, try to update the app to the latest version.

Usually, cashback appears in statistics within 15 minutes, but in rare cases you will have to wait a little longer.

Cashback for the check is credited to the balance within 20 business days.

There are several possible reasons:

• No suitable item on the receipt;
• Incorrectly transmitted data from the tax authority;
• Cashback accrual conditions not met;
• Receipt is older than 48 hours;
• Receipt was scanned in another service.

The first time after scanning, the cashback amount for the check may be displayed incorrectly. Wait for the order to be confirmed, after which the cashback will be displayed correctly. If the check is confirmed and the amount has not changed, write to us. Do not forget to describe the situation and indicate the check numbers.

You can receive cashback just for receipts of purchases made in the Russian Federation