Verify if the app has access to the camera. If access is allowed, but the receipt is not scanned, try to update the app to the latest version.

Usually, cashback appears in statistics within 15 minutes, but in rare cases you will have to wait a little longer.

Processing time period depends on the product or store, you can see the approximate time on the offer page. If the deadline specified in the conditions is exceeded, contact the support, we will figure it out. And don't forget to indicate your order number.

There may be several reasons:

1. There is no suitable position in the receipt;
2. Incorrectly transferred data from the tax authority;
3. The conditions for cashback accrual have not been met;
4. The time period of possible scanning of the receipt is exceeded;
5. The receipt was scanned in another service; To find out in a specific case, write to the support.

The first time after scanning, the amount of the cashback for receipt may be displayed incorrectly. Wait until the order is confirmed, after that the cashback will be displayed correctly. If the receipt is confirmed, but the amount has not changed, contact the support. Do not forget to describe the situation and indicate the order numbers.

You can receive cashback just for receipts of purchases made in the Russian Federation