After purchasing the product, the information will appear in the "My Orders" section within 15 minutes - 1 hour after payment. For some stores this period may be different. If the order did not appear in the list, click on the link "Order not displayed in the list?" on the page "My Orders". Then follow the instructions on the page "Search for lost order"
When will cashback be available to withdraw?
The confirmation period for cashback depends on the conditions of the store where the purchase was made. The confirmation period can be viewed on the store page in Backit. To do so, go to the "Shops" section and select the desired store. In the upper right corner you see the average time of order confirmation
Why is the order processed?
The order is being processed because the stores need to make sure that the order is received and will not be refunded. The confirmation period for orders depends on the conditions of the store where the purchase was made. The confirmation period can be viewed on the store page in Backit. To do so, go to the "Shops" section and select the desired store. In the upper right corner you see the average time of order confirmation
I have several products in my order, how will it appear?
It depends on the store where the purchase was made. As for Aliexpress, each individual item is a separate order in Backit.
How much money is returned from the purchase?
Cashback percentage depends on the store rates. More information about the rates can be found on the store page in Backit.
What are the basic rules for making purchases with cashback?
Buy in one browser session
When placing an order, use one device.
Empty your shopping cart before activating the cashback.
Disable third-party plugins, Adblock and other programs that block ads
Read more about the rules here (link to the rules)
Will I get cashback when paying in cash?
Yes, of course, if you follow the rules to make orders.
Will I get cashback if I buy back part of the order?
If the order is partly paid, the cashback will be credited in accordance with the amount actually spent. The only exception is AliExpress : If you open a dispute with the seller and order a partial refund, the cashback may be rejected completely.
Why has the cashback amount changed?
The order / cashback amount is automatically chaged based on the data that the store provides us. Here are the reasons why the order / cashback amount may change:
you refused the order or bought it partially;
the store initially provided incorrect information about your order, and during processing, before the cashback is confirmed, it changed the information to the current one (on the page of the store taking into account the categorization of goods and other conditions);
opening a dispute with the seller could also be the reason to change the order / cashback amount when buying on AliExpress. Learn more about the rules here (the link to the rules)
If the cashback is credited by incorrect rate, please contact our technical support service.
Why is the cashback canceled?
The cashback is automatically rejected and confirmed on the basis of your order data that the store provides us.
The reasons may be the following:
You canceled the order
the order arrived, but you refused to buy it
you have returned goods
You placed an order with a cashback, but violated the rules of service
You placed an order with cashback, but violated the conditions of a particular store (you can see all the features of the store on the store page in your personal account)
Opening a dispute with the seller could also be the reason to reject the cashback when buying on AliExpress.
If your cashback was rejected incorrectly, inform the technical support service.
Will the cashback be credited if the cooperation with the store is terminated?
The cashback will definitely be credited for all orders that were made before the termination of cooperation with the store
How many times can I get cashback for one order?
One order - one cashback.
The principle of the cashback service: the order appears in the statistics once, the cashback for it is also paid only once.