No, we don’t. We send you money to a card, phone number or electronic wallet without any commission.
How to confirm wallet?
There are two ways to confirm your wallet:
using a phone number or email.
If you have only an email linked to your account, follow the link from the letter in the mail to confirm the wallet.
If you have a linked phone number, we will send you an SMS code.
What if the payment was made with an error?
Please wait for an erroneous payment to be returned. We will refund your payment to your balance within an hour. If this does not happen, please contact our technical support
What if the payments are banned?
Please contact technical support
Why didn't the payment come on the card?
It depends on the bank, but cashback will be credited to the account within 7 days. Contact technical support if the money was not transferred within 7 days.
I ordered a payment to a multicurrency card of a bank of the Russian Federation in dollars, but it came in rubles.
If the card is issued by a Russian bank, the payment will be sent in rubles. In another words, in the currency of the issuing bank.
How to get a payment in dollars to a Russian bank card?
You can receive a payment in dollars to a bank card of the Russian Federation only on a dollar card (the card should not be multicurrency, but dollar). In this case, there will be a double conversion: first, the payment will be converted from dollars to rubles (at the rate of the Central Bank of the Russian Federation) on our side, then from rubles to dollars on the bank's side at the rate of this bank.
At what rate do you convert dollars when withdrawing cashback to a ruble wallet?
All conversions made on the side of the Backit service are carried out at the rate of payment gateway
How to withdraw funds to a Ukrainian bank card?
Conversion from foreign currency to rubles is made at the rate of the payment gateway, and then conversion from rubles to the currency of the card for which the payment is ordered is carried out at the rate of the card issuing bank.
How long does it take to withdraw funds?
For all types of electronic wallets (QIWI, Yoomoney, wallets of mobile operators of the Russian Federation, WebMoney, etc.) all payments are made within 15 minutes. For bank cards from it takes 1 to 7 working days. If after the specified time period the payment has not been credited to the balance of your wallet, please contact technical support.