Here is a list of reasons that could affect the cashback calculation:

1. The product was added to the cart or to "favorites" before clicking on the link from Backit - many stores do not allow this. You can check the condition on the store page in the terms of purchase.
2. The product in the order is "non-affiliated" and was purchased from a Russian seller
3. The purchase was made in the store application. We write about the possibility of purchasing in the application on the store page.
4. The order was started and completed from different devices. Please use one device when placing an order.
5. Another condition specified on the store page is not met.
6. Third-party plugins, Adblock and other programs that block ads were running in the mobile browser during the order.

Check whether the individual conditions of the partner bank have been met. You can read them on the conditions description page. If all conditions have been met, please contact us.

You can see information about the transitions you have made (cashback activations) in the "Account" section - https://backit.me/en/cashback/account